Frequently Asked Questions
Here you will find answers to the most common questions about booking, your stay and company accommodation. Your question is not listed? Send us a message via WhatsApp or email.
Booking & payment
Why book directly on coyhomes.com?
When you book direct you pay no booking fees, get our best price guarantee and no security deposit is required. Companies receive the invoice directly from CoyHomes.
How do I pay?
50% when you book; the rest is charged automatically 5 days before arrival – by credit or debit card via Stripe. Companies can pay by invoice by arrangement.
What is the cancellation policy?
For direct bookings: free up to 30 days before arrival, 50% from 29 to 14 days before, after that 100% of the total price. For bookings via Booking.com, Airbnb and other platforms, their terms apply.
Do I have to pay a security deposit?
Not for bookings on our website. For bookings via other platforms, €99 is pre-authorised on your card (not charged) during online check-in; alternatively you can take out damage protection.
Is the tourist tax included?
For bookings on our website, yes – it is included in the total price shown. For other booking channels it is charged separately during online registration.
Arrival & stay
How does check-in work?
Contactless self check-in from 3 pm. You receive the access details after the legally required online registration with photo ID. Check-out is by 11 am.
Is early check-in or late check-out possible?
Yes, if availability allows and we confirm it – for €10 per hour.
What is included in the apartment?
Fully equipped kitchen, Wi-Fi, bed linen, towels and final cleaning. Almost all apartments have a washing machine or washer-dryer.
Is there parking?
Yes, at all locations you can park nearby, usually free of charge on the street or in public car parks. Details are on each location page.
Are pets allowed?
Yes, in all apartments – please let us know when you book. Flat fee of €60 per stay.
Is smoking allowed?
No, smoking (including e-cigarettes) is prohibited in all apartments. In case of a breach we charge a cleaning fee of €150.
Do you have a baby cot and high chair?
Yes, at all locations on request – please mention it when you book.
Companies & long stays
Will I get an invoice with a VAT number?
Yes. You receive a proper invoice directly from CoyHomes e.U., with your company address and VAT number on request.
Do you rent weekly or monthly?
Yes. For fitters, project teams and longer stays we prepare an offer with clear costs – just send a request via the form on the “For companies” page.
Is there cleaning during the stay?
For stays of 7 nights or more we offer an interim cleaning with fresh linen for an extra charge. For company bookings we agree the interval in the offer.
Contact
How can I reach CoyHomes?
Via WhatsApp at +43 670 1865927, by phone at +43 676 9503887 or +43 664 2570663 and by email at info@coyhomes.com. Available Mon–Fri 9 am–8 pm, Sat 9 am–6 pm, Sundays via WhatsApp.